Before You Order
〇 Regarding Import Consumption Tax
At the Shaftoya shopping site, we cover the import consumption tax incurred at the time of import, so you will not be charged any additional fees beyond the total amount paid at checkout.
〇 Compatibility Confirmation
As our entire product database is based on North American specification (USDM) vehicles, please confirm compatibility with Japanese specification (JDM) vehicles before ordering. (If you are unsure whether a listed product is compatible with your vehicle, please feel free to contact us. Our support team will be happy to look into it for you.)
If an order is placed without confirming compatibility, we cannot accept returns due to incompatibility.
Please note that even if products are sorted by selecting the year, manufacturer, and vehicle model using the tabs on our homepage, it does not necessarily guarantee a direct fit on Japanese-market vehicles without modifications.
All product descriptions are translated into Japanese using translation software. As some expressions may be confusing, please contact us before ordering if you have any questions.
○ Regarding Shipping
Shipping costs are paid at the time of checkout. Shipping estimates are calculated automatically once you enter your delivery address on the checkout page. For large items such as body parts, the automatically calculated shipping cost may occasionally differ significantly from the actual cost. In such cases, we will contact you individually via email.
Basically, all products are shipped internationally from our US warehouse. Unlike domestic shipping within Japan, international delivery takes approximately 7 to 14 days, so please allow ample time when ordering. If you are in a hurry, please contact us in advance to confirm delivery times. Note that all products are transported via air freight; we do not use sea freight.
○ Regarding Japanese Vehicle Inspection (Shaken) Compatibility
The products we handle are fundamentally designed and manufactured outside of Japan. Please be aware that they are not compliant with the "Japanese Vehicle Inspection System," and we cannot provide documents such as strength evaluation reports for this purpose. Therefore, all parts are sold for "circuit, private property, or off-road use only," and their installation and use are at your own risk.
○ Regarding Warranty
Please inspect the contents immediately upon arrival. Since all products are shipped internationally from outside Japan, there is a possibility of shipping damage to the packaging or the product itself. Please understand that we will only provide returns, refunds, or replacement items for damaged, defective, or incorrect products if you notify us within 7 days of receipt. Furthermore, for products sold through us, all warranty-related support will be handled "exclusively through our company." Please note that we do not coordinate with other domestic companies or agents in Japan for these matters.