Before You Order
〇 Regarding Import Consumption Tax
At the Shaftoya shopping site, we cover the import consumption tax incurred at the time of import, so there will be no additional charges beyond the total amount paid at checkout.
〇 Verification of Compatibility
Since our entire product database is based on North American vehicles (USDM), please confirm whether parts are compatible with Japanese vehicles (JDM) before placing your order. (If you are unsure whether a listed product is compatible with your vehicle, please feel free to contact us. Our support team will be happy to look into it for you.)
If you place an order without verifying compatibility, we cannot accept returns due to incompatibility.
Please note that even if products are sorted by selecting the year, manufacturer, and vehicle model via the tabs on our top page, it does not necessarily mean they will fit Japanese models without modification.
All product descriptions have been translated into Japanese using translation software. As there may be confusing expressions, please contact us before ordering if you have any questions.
○ Regarding Shipping
Shipping costs are paid at the time of checkout. Shipping estimates are automatically calculated on the checkout page once you enter your shipping address. For large items such as body parts, there may occasionally be a significant discrepancy between the automatically calculated shipping cost and the actual cost. In such cases, we will contact you individually via email.
In principle, all products are shipped internationally from our US warehouse. Unlike domestic shipping within Japan, international delivery takes approximately 7 to 14 days, so please allow ample time when ordering. If you are in a hurry, please contact us in advance to confirm the delivery date. Note that all products are transported by air. They are not shipped via sea freight.
○ Regarding Japanese Vehicle Inspection (Shaken) Compatibility
Essentially, all products we handle are designed and manufactured outside of Japan. Please understand that they are not compliant with the "Japanese vehicle inspection system," and we cannot provide strength evaluation documents or similar paperwork for such purposes. Therefore, all parts are sold for the purpose of "use on circuits, private property, or off-road," and installation and usage are at your own risk.
○ Regarding Warranty
Please check the contents of your order immediately upon arrival. As all products are shipped internationally from outside Japan, there is a possibility of shipping damage to the packaging or the product itself. Please understand that we will only provide returns, refunds, or replacements for products with shipping damage, defects, or incorrect items if you contact us within 7 days of receipt. Furthermore, for products sold through us, warranty-related support will be handled "exclusively through our company." Please be aware that we do not coordinate with other domestic companies or agents in Japan for such support.
