Before Ordering
〇 Regarding Import Consumption Tax
At the Shaftoya shopping site, we cover the import consumption tax incurred at the time of import, so you will not be charged any additional fees beyond the total amount paid at checkout.
〇Confirmation of Compatibility
Our entire product database is based on North American vehicles (USDM). Please confirm whether the product is compatible with your Japanese vehicle (JDM) before placing your order. (If you are unsure if the listed product is compatible with your vehicle, please feel free to contact us. Our support team will be happy to look it up for you.)
If you place an order without confirming compatibility, we cannot accept returns due to incompatibility.
Please note that even if products are sorted by selecting the year, make, and model using the tabs on our homepage, it does not necessarily guarantee that they will fit Japanese model vehicles without modification.
All products have been translated into Japanese using translation software. As there may be misleading expressions, please contact us if you have any questions before placing your order.
○ Regarding Shipping
Shipping costs are paid at the time of payment. Shipping estimates are automatically calculated on the checkout page once you enter your delivery address. For large items such as body parts, the actual shipping cost may occasionally differ significantly from the amount automatically calculated. In such cases, we will contact you individually via email.
Basically, all products are shipped internationally from our US warehouse. Unlike domestic shipping in Japan, international shipping takes approximately 7 to 14 days, so please allow yourself enough time when ordering. If you are in a hurry, please contact us in advance to confirm delivery times. Please note that all products are transported by air; they are not shipped by sea freight.
○ Regarding Japanese Vehicle Inspection (Shaken) Compatibility
All products handled by our company are basically designed and manufactured outside of Japan. Please be aware that they are not compliant with the "Japanese Vehicle Inspection System (Shaken)," and we cannot provide strength evaluation documents or similar paperwork for this purpose. Therefore, all parts are sold for the purpose of "use on circuits, private land, or off-road," and installation and use are at your own risk.
○ Regarding Warranty
Please check the contents of your order immediately upon arrival. As all products are shipped internationally from outside of Japan, there is a possibility that packaging boxes or products may sustain shipping damage. Please understand that we will only provide returns, refunds, or replacement items for damaged, defective, or incorrect products if you contact us within 7 days of receipt. Additionally, for products sold through us, all warranty-related support will be handled "exclusively through our company." Please note that we do not support warranty claims made through other companies or distributors located within Japan.
