Before Placing Your Order
〇 Regarding Import Consumption Tax
At the Shaftoya shopping site, we cover the import consumption tax incurred at the time of import on your behalf, so you will not be charged any additional fees beyond the total amount paid at checkout.
〇 Checking Compatibility
Since our entire product database is based on North American vehicles (USDM), please confirm whether parts are compatible with Japanese vehicles (JDM) before placing your order. (If you are unsure whether a listed product fits your vehicle, please feel free to contact us. Our support team will be happy to look into it for you.)
If you place an order without confirming compatibility, we cannot accept returns due to incompatibility.
Please note that even if products are sorted by selecting the year, make, and model using the tabs on our homepage, this does not necessarily guarantee that they will fit Japanese model vehicles without modification.
All product information has been translated into Japanese using translation software. As there may be confusing expressions, please contact us before ordering if you have any questions.
○ Regarding Shipping
Shipping costs are paid at the time of payment. Shipping estimates are calculated automatically once you enter your shipping address on the checkout page. For large items such as body parts, the actual shipping cost may occasionally differ significantly from the amount automatically calculated. In such cases, we will contact you individually via email.
In principle, all products are shipped internationally from our U.S. warehouse. Unlike domestic Japanese shipping, international delivery takes approximately 7 to 14 days, so please allow sufficient time when ordering. If you are in a hurry, please contact us in advance to confirm delivery times. Note that all items are transported via air freight; they are never shipped by sea.
○ Regarding Japanese Vehicle Inspection (Shaken) Compatibility
Basically, all products we handle are designed and manufactured outside of Japan. Please be aware that they are not compliant with the "Japanese Vehicle Inspection System," and we cannot provide strength evaluation documents or similar paperwork for this purpose. Therefore, all parts are sold for the purpose of "use on circuits, private land, or off-road," and installation and use are at your own risk.
○ Regarding Warranty
Please check the contents of your order as soon as your package arrives. Since all products are shipped internationally from outside of Japan, there is a possibility that packaging or products may sustain damage during transit. Please understand that we will only provide returns, refunds, or replacements for damaged, defective, or incorrect items if notified within 7 days of receipt. Please also note that for products sold through our company, all warranty-related support will be handled "exclusively through us." We do not coordinate with other companies or agencies located within Japan.
