Before You Order
〇 Regarding Import Consumption Tax
At the Shaftoya shopping site, we cover the import consumption tax incurred at the time of import on your behalf, so there will be no additional charges beyond the total amount you pay at checkout.
〇 Checking Compatibility
Since our entire product database is based on North American vehicles (USDM), please confirm compatibility with Japanese domestic market (JDM) vehicles before ordering. (If you are unsure if a listed product fits your vehicle, please feel free to contact us. Our support team will be happy to assist you.)
If you place an order without confirming compatibility, we cannot accept returns due to incompatibility.
Please note that even if products are sorted by year, manufacturer, and vehicle model using the tabs on our home page, it does not necessarily guarantee that they will fit Japanese model vehicles without modification.
All product descriptions have been translated into Japanese using translation software. As there may be confusing expressions, please contact us before ordering if you have any questions.
○ Regarding Shipping
Shipping costs are paid at the time of checkout. Shipping estimates are automatically calculated once you enter your shipping address on the checkout page. For large items such as body parts, there are rare cases where the automatically calculated shipping cost differs significantly from the actual cost. In such cases, we will contact you individually by email.
Basically, all products are shipped internationally from our US warehouse. Unlike domestic Japanese shipping, international shipping takes about 7 to 14 days, so please allow yourself plenty of time when ordering. If you are in a hurry, please contact us to check the delivery time in advance. Please note that all products are transported by air; they are never shipped by sea freight.
○ Regarding Japanese Vehicle Inspection (Shaken) Compatibility
All products we handle are designed and manufactured outside of Japan. Please understand that they are not compliant with the "Japanese vehicle inspection system," and we are unable to provide strength study documents or similar for that purpose. Therefore, all parts are sold for the purpose of "use on circuits, private property, or off-road," and installation and use are at your own risk.
○ Regarding Warranty
Please check the contents immediately upon arrival. Since all products are shipped internationally from outside Japan, there may be shipping damage to the packaging or the product itself. Please understand that we will only provide returns, refunds, or replacement items for products with shipping damage, defective products, or incorrect items if notified within 7 days of receipt. Additionally, for products sold through our company, all warranty-related support will be handled "exclusively through us." Please note that we do not offer support through other companies or distributors located in Japan.