Before You Order
〇 Regarding Import Consumption Tax
At the Shaftoya shopping site, we cover the import consumption tax incurred at the time of import on your behalf, so you will not be charged any additional fees beyond the total paid at checkout.
〇 Compatibility Confirmation
Since our entire product database is based on North American vehicles (USDM), please confirm whether parts can be installed on Japanese domestic vehicles (JDM) before placing your order. (If you are unsure if a listed product fits your vehicle, please feel free to contact us; our support team will be happy to look into it for you.)
If you place an order without confirming compatibility, we cannot accept returns due to fitment issues.
Additionally, please note that even if products are sorted by selecting the year, make, and model from the tabs on our homepage, this does not necessarily mean they will fit Japanese models without modification.
All product information has been translated into Japanese using translation software. As there may be confusing expressions, please contact us before ordering if you have any questions.
○ Regarding Shipping
Shipping costs are paid at the time of checkout. Shipping estimates are automatically calculated when you enter your shipping address on the checkout page. For large items such as body parts, there may occasionally be a significant discrepancy between the automatically calculated shipping cost and the actual cost. In such cases, we will contact you individually via email.
Basically, all products are shipped internationally from our U.S. warehouse. Unlike domestic shipping in Japan, international shipping takes approximately 7 to 14 days, so please allow sufficient time when placing your order. If you are in a rush, please contact us in advance to confirm the estimated delivery date. Please note that all products are transported by air freight. Shipping by sea is not available.
○ Regarding Japanese Vehicle Inspection (Shaken) Compatibility
The products we handle are basically designed and manufactured outside of Japan. Please note that they are not compliant with the "Japanese Vehicle Inspection System," and we cannot provide structural strength documentation for that purpose. Therefore, all parts are sold for the purpose of "use on circuits, private property, or off-road," and installation and use are at your own risk.
○ Regarding Warranty
Please check the contents of your package immediately upon arrival. Since all products are shipped internationally from outside Japan, there may be shipping damage to the packaging or the products themselves. Please understand that we will only provide returns, refunds, or replacement products if you contact us within 7 days of receipt regarding items with shipping damage, defects, or incorrect items. Additionally, regarding products sold through us, please note that all warranty-related support will be handled "exclusively through us." We do not provide support through other companies or agents based in Japan.
