Before Ordering
〇 Regarding Import Consumption Tax
At Shaftoya Shopping Site, we cover the import consumption tax incurred at the time of import on your behalf, so there will be no additional charges beyond the total amount paid at checkout.
〇Compatibility Check
As our product database is primarily based on North American vehicles (USDM), please confirm compatibility with Japanese domestic models (JDM) before placing your order. (If you are unsure whether a listed product fits your vehicle, please feel free to contact us. Our support team will be happy to look into it for you.)
If an order is placed without verifying compatibility, we cannot accept returns due to incompatibility.
Please note that even if products are sorted by selecting the year, make, and model using the tabs on our homepage, it does not guarantee that they will fit Japanese model vehicles without modification.
All products have been translated into Japanese using translation software. If there are any confusing expressions, please contact us before ordering.
○ Regarding Shipping
Shipping costs are paid at the time of checkout. Shipping estimates are automatically calculated when you enter your shipping address on the checkout page. For large items such as body parts, there may occasionally be a significant discrepancy between the automatically calculated shipping cost and the actual shipping cost. In such cases, we will contact you individually via email.
All products are generally shipped internationally from our US warehouse. Unlike domestic shipping in Japan, international shipping takes approximately 7 to 14 days, so please allow ample time when ordering. If you are in a hurry, please contact us in advance to confirm delivery times. Please note that all products are transported by air; they are not shipped by sea freight.
○ Regarding Japanese Vehicle Inspection (Shaken) Compliance
Please be aware that all products we handle are designed and manufactured outside of Japan. They are not compliant with the "Japanese Vehicle Inspection System," and we cannot provide structural review documents or similar paperwork for these regulations. Therefore, all parts are sold for the purpose of "use on circuits, private land, or off-road," and any installation or use is at your own risk.
○ Regarding Warranty
Please check the contents immediately upon arrival. Since all products are shipped internationally from outside Japan, there may be shipping damage to packaging boxes or the products themselves. Please understand that we will only provide returns, refunds, or exchanges for damaged items, defective products, or incorrect items if notified within 7 days of receipt. Furthermore, for products sold through our company, all warranty-related support will be handled "exclusively through us." Please note that we do not facilitate support through other companies or distributors located within Japan.
