Before You Order
〇 Regarding Import Consumption Tax
At the Shaftoya shopping site, we cover the import consumption tax incurred at the time of import on your behalf, so there are no additional charges beyond the total amount paid at checkout.
〇Compatibility Verification
Since our entire product database is based on North American vehicles (USDM), please confirm compatibility with Japanese domestic vehicles (JDM) before placing your order. (If you are unsure whether the listed product is compatible with your vehicle, please feel free to contact us. Our support team will be happy to look into it for you.)
If you place an order without verifying compatibility, we cannot accept returns due to incompatibility.
Please note that even if products are sorted by selecting the year, manufacturer, and vehicle model via the tabs on our homepage, this does not necessarily mean they will fit Japanese models without modification.
All products have been translated into Japanese using translation software. As there may be confusing expressions, please contact us if you have any questions before ordering.
○ Regarding Shipping
Shipping costs are paid at the time of checkout. Shipping estimates are automatically calculated on the checkout page once you enter your shipping address. For large items such as body parts, there may occasionally be a significant discrepancy between the automatically calculated shipping cost and the actual cost. In such cases, we will contact you individually via email.
All products are generally shipped internationally from our US warehouse. Unlike domestic shipping in Japan, international shipping takes approximately 7 to 14 days, so please allow ample time for delivery. If you are in a hurry, please contact us in advance to confirm delivery times. Note that all products are transported by air. They will not be shipped by sea freight.
○ Regarding Compliance with Japanese Vehicle Inspection (Shaken)
The products we handle are basically all designed and manufactured outside of Japan. Please be aware that they are not compliant with the "Japanese Vehicle Inspection (Shaken) System," and we cannot provide strength calculation documents or similar paperwork for the Japanese inspection system. Therefore, all parts are sold for use on circuits, private property, or off-road, and any installation or usage is at your own risk.
○ Regarding Warranty
Please inspect the contents of your order immediately upon arrival. As all products are shipped internationally from outside of Japan, there may be instances of shipping damage to packaging or products. We will only provide returns, refunds, or replacement items for products with shipping damage, defects, or incorrect items if you contact us within 7 days of receipt. Please understand that for products sold through us, warranty support will be handled "exclusively through us." Please note that we do not provide support through other companies or distributors located within Japan.
