Before Placing Your Order
〇 Regarding Import Consumption Tax
At Shaftoya Shopping Site, we pay the import consumption tax incurred at the time of import on your behalf, so there are no additional charges beyond the total amount paid at checkout.
〇Verification of Compatibility
Since our product database is primarily based on North American vehicles (USDM), please confirm whether the product can be installed on a Japanese model vehicle (JDM) before placing your order. (If you are unsure if a listed product fits your vehicle, please feel free to contact us. Our support team will be happy to look into it for you.)
If you place an order without confirming compatibility, we cannot accept returns due to incompatibility.
Please note that even if products are sorted by year, make, and model using the tabs on our homepage, it does not necessarily mean they will fit Japanese market vehicles without modification.
All products have been translated into Japanese using translation software. As there may be confusing expressions, please contact us before ordering if you have any questions.
○ Regarding Shipping
Shipping costs are paid at the time of checkout. Shipping estimates are automatically calculated once you enter your shipping address on the checkout page. For large items such as body parts, there may occasionally be a significant discrepancy between the automatically calculated shipping cost and the actual shipping cost. In such cases, we will contact you individually via email.
Basically, all products are shipped internationally from our U.S. warehouse. Unlike domestic shipping in Japan, international shipping takes about 7 to 14 days, so please allow sufficient time for your order. If you are in a hurry, please contact us in advance to confirm delivery dates. All products are transported via air freight. They are not shipped by sea.
○ Regarding Japanese Vehicle Inspection (Shaken) Compatibility
Please note that all products we handle are designed and manufactured outside of Japan. They are not adapted to the "Japanese Vehicle Inspection (Shaken) System," and we are unable to provide strength calculation documents or similar paperwork for the Japanese vehicle inspection system. Therefore, all parts are sold for "use on circuits, private land, or off-road," and installation and use are at your own risk.
○ Regarding Warranty
Please inspect the contents immediately upon arrival. Since all products are shipped internationally from outside Japan, there may be shipping damage to the packaging or the product itself. Please understand that we will only provide returns, refunds, or replacements for products with shipping damage, defects, or incorrect items if notified within 7 days of receipt. Additionally, for products sold through our company, all warranty-related support will be handled "exclusively through us." Please note that we do not coordinate with other companies or agencies located within Japan.
