Before Ordering
〇 Regarding Import Consumption Tax
At the Shaftoya shopping site, we pay the import consumption tax incurred at the time of import on your behalf, so there will be no additional charges beyond the total amount paid at checkout.
〇 Confirmation of Compatibility
Since our entire product database is based on North American vehicles (USDM), please confirm whether the product can be installed on a Japanese vehicle (JDM) before placing your order. (If you are unsure whether the listed product is compatible with your vehicle, please feel free to contact us. Our support team will investigate for you.)
If you place an order without confirming compatibility, we cannot accept returns due to incompatibility.
Please note that even if products are sorted by selecting the year, manufacturer, and vehicle model from the tabs on our homepage, it does not necessarily mean they will fit Japanese models without modification.
All product descriptions have been translated into Japanese using translation software. As there may be confusing expressions, please contact us before ordering if you have any questions.
○ Regarding Shipping
Shipping costs are paid at the time of checkout. Shipping estimates are automatically calculated on the checkout page once you enter your shipping address. In rare cases, there may be a significant discrepancy between the automatically calculated shipping cost and the actual shipping cost for large items such as body parts. In such cases, we will contact you individually via email.
Basically, all products are shipped internationally from our US warehouse. Unlike domestic delivery in Japan, international shipping takes about 7 to 14 days, so please allow plenty of time when ordering. If you are in a hurry, please contact us in advance to confirm delivery times. All items are transported by air freight. They will not be shipped by sea.
○ Regarding Japanese Vehicle Inspection (Shaken) Compatibility
Please note that all products we handle are basically designed and manufactured outside of Japan. They are not adapted to the "Japanese Vehicle Inspection System," and we cannot provide strength evaluation documents or similar paperwork for the Japanese vehicle inspection system. Therefore, all parts are sold for the purpose of "use on circuits, private land, or off-road," and installation and use are at your own risk.
○ Regarding Warranty
Please check the contents immediately upon arrival. As all products are shipped internationally from outside Japan, there may be damage to packaging boxes or products due to shipping. Please understand that we will only provide returns, refunds, or replacements for shipping-damaged items, defective products, or incorrect items if you contact us within 7 days of receipt. Please note that for products sold through us, all warranty-related support will be handled "only through us." We do not coordinate with other companies or agencies located in Japan.
