Before Ordering
〇 Regarding Import Consumption Tax
At the Shaftoya shopping site, we pay the import consumption tax incurred at the time of import on your behalf, so you will not be charged any additional fees beyond the total amount paid at checkout.
〇 Confirmation of Compatibility
All product databases are based on North American vehicles (USDM), so please confirm compatibility with Japanese vehicles (JDM) before placing your order. (If you are unsure if the listed product will fit your vehicle, please feel free to contact us. Our support team will be happy to assist you.)
If you place an order without confirming compatibility, we cannot accept returns due to incompatibility.
Please note that even if products are filtered by selecting the year, make, and model on our top page tabs, it does not necessarily mean they will fit Japanese model vehicles without modification.
All product descriptions have been translated into Japanese using translation software. As there may be confusing expressions, please contact us before ordering if you have any questions.
○ Regarding Shipping
Shipping costs are paid at the time of settlement. Shipping estimates are automatically calculated when you enter your shipping address on the checkout page. For large items such as body parts, there may be rare cases where the automatically calculated shipping fee differs significantly from the actual cost. In such cases, we will contact you individually via email.
Basically, all products are shipped internationally from our US warehouse. Unlike domestic shipping in Japan, international shipping takes about 7 to 14 days, so please place your order with sufficient time. If you are in a hurry, please contact us in advance to confirm delivery dates. Please note that all products are transported by air. They are not shipped by sea freight.
○ Regarding Japanese Vehicle Inspection (Shaken) Compatibility
Basically, all products we handle are designed and manufactured outside of Japan. Please note that they are not compliant with the "Japanese vehicle inspection system," and we cannot provide documents such as strength calculation reports for that purpose. Therefore, all parts are sold for use on "circuits, private property, or off-road," and installation and use are at your own risk.
○ Regarding Warranty
Please check the contents immediately upon arrival. Since all products are shipped internationally from outside Japan, there is a possibility of shipping damage to the packing boxes or products. Please understand that we will only provide returns, refunds, or replacement products for items that arrive with shipping damage, are defective, or are different from what was ordered, if you contact us within 7 days of receipt. Furthermore, for products sold through us, warranty support will be handled "exclusively through us." Please note that we do not provide support through other companies or distributors located in Japan.
