Before Ordering
〇 Regarding Import Consumption Tax
At the Shaftoya shopping site, we pay the import consumption tax incurred at the time of import on your behalf, so there are no additional charges beyond the total amount paid at checkout.
〇 Confirmation of Fitment
As our product database is primarily based on North American (USDM) vehicles, please confirm compatibility with Japanese (JDM) vehicles before ordering. (If you are unsure whether the listed product is compatible with your vehicle, please feel free to contact us. Our support team will be happy to check for you.)
If you order without confirming fitment, we cannot accept returns due to incompatibility.
Please note that even if products are sorted by selecting the year, make, and model on our homepage, it does not necessarily guarantee that they will fit Japanese models without modification.
All products have been translated into Japanese using translation software. As there may be confusing expressions, please contact us before ordering if you have any questions.
○ Regarding Shipping
Shipping costs are paid at the time of checkout. Shipping estimates are automatically calculated on the checkout page once you enter your shipping address. For large items such as body parts, there may occasionally be a significant discrepancy between the automatically calculated shipping cost and the actual cost. In such cases, we will contact you individually via email.
Essentially, all products are shipped internationally from our US warehouse. Unlike domestic shipping in Japan, international delivery takes approximately 7 to 14 days, so please allow plenty of time when ordering. If you are in a hurry, please contact us in advance to confirm the delivery date. Please note that all products are transported by air; they are never shipped by sea freight.
○ Regarding Compliance with Japanese Vehicle Inspections (Shaken)
All products we handle are designed and manufactured outside of Japan. Please understand that they are not compliant with the "Japanese vehicle inspection system," and we are unable to provide strength study documents or similar for this purpose. Therefore, all parts are sold for use on "circuits, private property, and off-road" use only; please install and use them at your own risk.
○ Regarding Warranty
Please check the contents immediately upon arrival. Since all products are shipped internationally from outside Japan, there is a possibility of shipping damage to the packaging or the product itself. Please understand that we will only provide returns, refunds, or replacement products for damaged items, defective products, or incorrect items if you notify us within 7 days of receipt. Furthermore, for products sold through our company, warranty-related support will be handled "exclusively through us." Please note that we do not provide support through other companies or distributors located within Japan.
