Before Ordering
〇 About Import Consumption Tax
At the Shaftoya shopping site, we pay the import consumption tax incurred at the time of import on your behalf, so there will be no additional charges beyond the total amount paid at checkout.
〇Confirming Compatibility
Since our entire product database is based on North American vehicles (USDM), please confirm whether the product can be installed on a Japanese model vehicle (JDM) before placing your order. (If you are unsure whether the listed product is compatible with your vehicle, please feel free to contact us. Our support team will be happy to check for you.)
If you place an order without confirming compatibility, we cannot accept returns due to incompatibility.
Please note that even if products are sorted by selecting the year, manufacturer, and vehicle model in the tabs on our top page, this does not necessarily mean they will fit Japanese model vehicles without modification.
All products have been translated into Japanese using translation software. Please contact us before ordering if you have any questions regarding confusing expressions.
○ Regarding Shipping
Shipping costs are paid at the time of payment. Shipping estimates are automatically calculated on the checkout page when you enter your shipping address. In rare cases, there may be a significant discrepancy between the automatically calculated shipping cost and the actual shipping cost for large items such as body parts. In such cases, we will contact you individually via email.
Basically, all products are shipped internationally from our US warehouse. Unlike domestic shipping in Japan, international shipping takes about 7 to 14 days, so please allow enough time when ordering. If you are in a hurry, please contact us in advance to confirm delivery times. Note that all products are transported by air. They are not shipped by sea freight.
○ Regarding Japanese Vehicle Inspection Compatibility
Please be aware that all products we handle are basically designed and manufactured outside of Japan. They are not adapted to the "Japanese vehicle inspection system" in any way, and we cannot provide strength calculation reports or similar documents for that purpose. Therefore, all parts are sold for the purpose of "use on circuits, private land, or off-public roads," and installation and use are at your own risk.
○ Regarding Warranty
Please check the contents of your order as soon as it arrives. As all products are shipped internationally from outside of Japan, there may be shipping damage to the packaging or the product itself. Please understand that we will only handle returns, refunds, or exchanges for products with shipping damage, defects, or incorrect items if notified within 7 days of receipt. Please note that for products sold through us, warranty-related support will be handled "exclusively through us." We do not provide support through other companies or distributors located within Japan.
