Before Ordering
〇 Regarding Import Consumption Tax
At the Shaftoya shopping site, we pay the import consumption tax incurred at the time of import on your behalf, so there will be no additional charges beyond the total amount paid at checkout.
〇 Checking Compatibility
Since our entire product database is based on North American vehicles (USDM), please confirm whether or not parts can be installed on Japanese vehicles (JDM) before placing your order. (Please feel free to contact us if you are unsure whether a listed product is compatible with your vehicle. Our support team will be happy to look it up for you.)
If you place an order without confirming compatibility, we cannot accept returns due to incompatibility.
Furthermore, please note that even if products are sorted by selecting the year, manufacturer, and vehicle model using the tabs on our homepage, this does not necessarily mean they will fit Japanese models without modification.
All products have been translated into Japanese using translation software. As there may be confusing expressions, please contact us before ordering if you have any questions.
○ Regarding Shipping
Shipping costs are paid at the time of checkout. Shipping estimates are automatically calculated once you enter your shipping address on the checkout page. For large items such as body parts, there may occasionally be a significant discrepancy between the automatically calculated shipping cost and the actual shipping cost. In such cases, we will contact you individually via email.
All products are generally shipped internationally from our US warehouse. Unlike domestic delivery within Japan, international shipping takes about 7 to 14 days, so please place your order with sufficient time to spare. If you are in a hurry, please contact us in advance to check the delivery time. All products are transported by air; they are not shipped by sea freight.
○ Regarding Compliance with Japanese Vehicle Inspections
Please note that all products we handle are basically designed and manufactured outside of Japan. They are not compliant with the "Japanese vehicle inspection system," and we are unable to provide strength inspection reports or similar documentation for this purpose. Therefore, all parts are sold for the purpose of "use on circuits, private land, or off-road," and installation and use are at your own risk.
○ Regarding Warranty
Please check the contents immediately upon arrival. As all products are shipped internationally from outside Japan, there may be shipping damage to the packaging or the product itself. Please understand that we will only provide returns, refunds, or replacement products if you contact us within 7 days of receipt regarding items with shipping damage, defective products, or incorrect items. Additionally, for products sold through our company, all warranty-related support will be handled "exclusively through us." Please note that we do not provide support through other companies or distributors located within Japan.
